Contact information

Smart Vault Co. – Customer Support and Business Information

At Smart Vault Co., we believe that helpful service is an important part of a good shopping experience. Whether you have a question about a vegetable-washing basin, need assistance choosing measuring cups or measuring spoons, or would like an update on an existing order, our customer service team is here to help.

We welcome questions, product enquiries, order-related requests, and feedback. Our aim is to make communication clear, practical, and straightforward.

1. Business Details

Business / Legal Entity: DVK CLEANING PTY LTD
Trading Website: Smart Vault Co.
Website: https://www.smartvaultco.com/
Business Address: 22 West Ave, Queanbeyan NSW 2620, Australia
Return Address: 22 West Ave, Queanbeyan NSW 2620, Australia
Customer Service Contact: Shannon Pollock
Customer Service Email: [email protected]

2. Customer Service

For general enquiries and assistance, please email:

[email protected]

Our customer service team can assist with matters such as:

  • Product information and product specifications.

  • Questions about vegetable-washing basins.

  • Measuring cup and measuring spoon enquiries.

  • Order confirmation and order status.

  • Shipping and delivery updates.

  • Tracking information.

  • Returns and refund requests.

  • Damaged or incorrect products.

  • Missing items or incomplete orders.

  • Website and checkout enquiries.

  • Privacy-related questions.

  • Feedback and general customer concerns.

To help us respond efficiently, please include your order number whenever your enquiry relates to a purchase.

3. Order Enquiries

If you have a question about an order you have already placed, please provide:

  • Your full name.

  • Order number.

  • Email address used during checkout.

  • Product name.

  • A short explanation of your enquiry.

If your parcel has been damaged, please include photographs where possible. If an item is missing or incorrect, please identify the affected product so that we can review the order details.

4. Returns and Refunds

If you would like to request a return, refund, or replacement, please email:

[email protected]

Use the subject line:

Return or Refund Request – [Order Number]

Please wait for return instructions before sending products to our return address.

Our return procedures are explained in the Return and Refund Policy published on our website. Your statutory rights under the Australian Consumer Law are not affected by those procedures.

5. Business and Return Address

For business correspondence and authorised product returns:

DVK CLEANING PTY LTD
Attn: Shannon Pollock
22 West Ave
Queanbeyan NSW 2620
Australia

Please contact us before mailing a return to confirm that the item should be sent to this address and to obtain any necessary return instructions.

6. Privacy Enquiries

If you have a question about personal information, data access, correction requests, or our privacy practices, please contact:

[email protected]

Please describe your request clearly. We may need to verify your identity before providing access to personal information or making changes to customer records.

Further details are available in our Privacy Policy.

7. Feedback and Suggestions

We value customer feedback because it helps us understand what is working well and where improvements may be needed.

If you have suggestions about our product range, website experience, packaging, delivery arrangements, or customer service, we welcome your comments by email.

We appreciate customers who take the time to share constructive feedback and help us improve our service.

8. Communication Guidelines

To help us handle enquiries fairly and efficiently, please:

  • Use the email address associated with your order where possible.

  • Include your order number for purchase-related requests.

  • Provide accurate and relevant information.

  • Attach clear photographs when reporting visible product damage.

  • Avoid sending payment card numbers or security codes by email.

We will make reasonable efforts to respond to customer enquiries within an appropriate timeframe. Response times may vary depending on the nature and volume of requests.

9. Our Commitment

At Smart Vault Co., we aim to provide a clear and helpful customer experience from product selection through to delivery and after-sales support.

We appreciate your interest in our products and thank you for giving us the opportunity to assist.

DVK CLEANING PTY LTD
Attn: Shannon Pollock
Email: [email protected]
Address: 22 West Ave, Queanbeyan NSW 2620, Australia
Website: https://www.smartvaultco.com/