Terms of service

Welcome to Smart Vault Co. These Terms of Service govern your access to and use of our website, online store, products, and related services.

Our goal is to make it straightforward for customers to discover useful kitchen essentials, place orders with confidence, and receive dependable customer support. By accessing our website or placing an order, you agree to these Terms of Service, together with any policies incorporated into them.

Please read these terms carefully before using our website. If you do not agree with them, you should not use the website or proceed with a purchase.

These terms are governed by the laws applicable in New South Wales, Australia, subject to the mandatory protections provided by the Australian Consumer Law and other applicable legislation.

1. Business Information

The website is operated by:

DVK CLEANING PTY LTD
22 West Ave
Queanbeyan NSW 2620
Australia

Website: https://www.smartvaultco.com/
Customer Service: [email protected]

In these Terms, "Smart Vault Co.", "we", "us", and "our" refer to DVK CLEANING PTY LTD. "You" and "your" refer to any visitor, customer, or person using our website.

2. Eligibility and Website Use

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide is accurate and current.

  • You will use the website for lawful purposes.

  • You will not interfere with the security, operation, or availability of our website.

  • You will not use the website to engage in fraud, deception, or other unlawful activity.

If you are using the website on behalf of another person or organisation, you confirm that you have authority to act on their behalf.

We reserve the right to restrict or suspend access where we reasonably believe that a person has misused the website, breached these terms, or created a security or legal risk.

3. Products and Product Descriptions

Smart Vault Co. offers practical kitchen products, which may include:

  • Vegetable-washing basins.

  • Measuring cups.

  • Measuring spoons.

  • Other kitchen and food-preparation accessories displayed on the website.

We aim to present product descriptions, photographs, dimensions, colours, materials, and other specifications as accurately as reasonably possible.

However, some differences may occur because of:

  • Screen settings and display characteristics.

  • Lighting and photographic conditions.

  • Manufacturing tolerances.

  • Packaging or presentation updates.

  • Minor variations in colour, finish, or appearance.

Such differences do not remove your rights where a product is materially different from its description or fails to meet a consumer guarantee.

Please review product details, dimensions, capacity information, and care instructions before purchasing. If you require clarification about a product's suitability, you may contact us before placing your order.

4. Product Use and Care

Kitchen products should be used in accordance with their intended purpose and any instructions supplied with the product.

For example:

  • Vegetable-washing basins should be used for appropriate washing, rinsing, draining, or preparation tasks.

  • Measuring cups should be used according to their stated capacity and measurement markings.

  • Measuring spoons should be used for the quantities and ingredients for which they are designed.

Customers should inspect products before use and follow any relevant cleaning, storage, and handling instructions.

Do not use a product if it appears cracked, damaged, contaminated, or otherwise unsafe. Contact us if you believe a product has a safety or quality issue.

We do not make representations about food-contact certification, heat resistance, dishwasher compatibility, microwave suitability, or material composition unless those characteristics are expressly stated in the applicable product listing or supplied product information.

5. Pricing and Currency

Prices and charges will be displayed on the website or at checkout.

Unless expressly stated otherwise, prices are displayed in the currency indicated by the website's checkout process. Any applicable taxes, delivery charges, discounts, or additional fees should be reviewed before completing your purchase.

We take reasonable care when displaying prices. If a pricing or listing error occurs, we will review the issue and contact affected customers where appropriate.

We will not knowingly charge a customer an undisclosed amount or use a pricing error to avoid obligations imposed by law.

6. Orders and Acceptance

When you submit an order, you are making an offer to purchase the selected products under the terms displayed at checkout.

An order confirmation or automated email may acknowledge that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

We may need to review an order where:

  • A product is unavailable.

  • Payment has not been successfully authorised.

  • The delivery information is incomplete.

  • A suspected fraudulent transaction is identified.

  • A technical or pricing error has affected the order.

  • We are unable to deliver to the supplied address.

If we cannot fulfil an order, we will take appropriate steps to notify you and, where payment has been taken for products that will not be supplied, arrange the applicable refund.

7. Payment

Payment must be completed using an available payment method displayed at checkout.

Payment transactions may be processed by independent third-party payment providers. Their terms, security procedures, and privacy policies may also apply.

You confirm that you are authorised to use the payment method submitted with your order.

We do not guarantee that every payment method will remain available at all times. Payment providers may independently decline or delay transactions for security, verification, or operational reasons.

8. Shipping and Delivery

We offer free shipping for qualifying orders. Orders with a merchandise subtotal below US$10 are subject to a US$5.99 shipping charge, unless another promotion or checkout disclosure applies.

The applicable delivery charge will be displayed during checkout before you complete your purchase.

Delivery estimates, processing information, tracking details, and other shipping conditions are explained in our Shipping Policy.

Delivery times are estimates unless expressly stated otherwise. We are not responsible for delays caused by events outside our reasonable control, but this does not remove any rights you may have under Australian law.

9. Returns, Refunds, and Consumer Guarantees

Our Return and Refund Policy explains our procedures for change-of-mind returns, damaged products, incorrect orders, and refund requests.

Nothing in that policy or these Terms of Service excludes, restricts, or modifies your rights under the Australian Consumer Law.

Where a product has a major failure, you may be entitled to choose a refund or replacement. Where a problem is minor, an appropriate remedy may be offered in accordance with the law.

We will assess product concerns based on the nature of the issue, the product, the circumstances of purchase, and the consumer guarantees that apply.

10. Promotions and Discount Offers

From time to time, we may offer discount codes, promotional pricing, seasonal offers, or other special arrangements.

Unless otherwise stated:

  • Promotions are subject to the conditions displayed with the offer.

  • Discount codes may have an expiry date.

  • Some promotions may apply only to selected products.

  • Promotional offers may not be combined.

  • A promotion cannot be used in a way that is fraudulent or contrary to its stated conditions.

We will honour promotional terms that form part of an accepted transaction, subject to applicable law.

11. Intellectual Property

Unless otherwise stated, the website's original content and materials, including text, graphics, design elements, logos, photographs, page layouts, and branding, are owned by or licensed to us.

You may view and use the website for personal, non-commercial shopping purposes.

You must not, without prior written permission:

  • Copy or republish substantial website content for commercial use.

  • Reproduce our branding in a misleading way.

  • Distribute product images or written materials as your own.

  • Modify or commercially exploit website materials.

  • Use automated systems to extract website content in a manner that infringes our rights or disrupts the website.

Nothing in this section affects rights that cannot lawfully be restricted.

12. Prohibited Conduct

You must not:

  • Use the website for unlawful or fraudulent purposes.

  • Submit false or misleading order information.

  • Attempt to gain unauthorised access to website systems.

  • Introduce malicious software, harmful code, or disruptive technology.

  • Interfere with other users' access to the website.

  • Misuse promotional codes or payment systems.

  • Copy or exploit website content in breach of intellectual property rights.

  • Use the website in a way that may damage our business, systems, or reputation unlawfully.

We may investigate suspected misuse and take reasonable steps to protect our website and customers.

13. Third-Party Services and Links

Our website may rely on third-party services for payment processing, delivery tracking, analytics, hosting, or other operational functions.

We may also provide links to external websites for convenience.

Third-party services operate under their own terms and conditions. We do not control all aspects of their operation, availability, or content.

Providing a link does not necessarily mean that we endorse the external website or accept responsibility for its products, services, or privacy practices.

14. Website Availability and Technical Changes

We aim to keep our website accessible and functioning properly. However, uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of:

  • Maintenance or updates.

  • Hosting or network interruptions.

  • Software or hardware failures.

  • Cybersecurity incidents.

  • Events outside our reasonable control.

We may update, modify, or discontinue website features where reasonably necessary. We will not use this right to avoid obligations arising from orders already accepted or rights provided by law.

15. Limitation of Liability

To the extent permitted by law, we are not responsible for losses arising from a customer's improper use of products, failure to follow supplied instructions, unauthorised modifications, or misuse of the website.

We do not exclude liability where exclusion would be unlawful.

Nothing in these Terms limits consumer guarantees, statutory remedies, or other rights that cannot be excluded under the Australian Consumer Law.

Where the law permits a limitation of liability, it will apply only to the extent legally allowed and in the circumstances in which it is valid.

16. Events Beyond Our Reasonable Control

We will not be treated as having breached these terms solely because an event outside our reasonable control prevents or delays performance.

Such events may include severe weather, natural disasters, transport interruptions, industrial action, government restrictions, public emergencies, infrastructure failures, or major technology outages.

We will take reasonable steps to reduce the impact of such events and communicate relevant information where appropriate.

This section does not remove any non-excludable consumer rights.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By submitting personal information, you acknowledge that it will be handled in accordance with that policy and applicable privacy law.

18. Changes to These Terms

We may revise these Terms of Service to reflect changes in our business operations, website functionality, products, or legal obligations.

The updated version will be published on our website with a revised effective date.

Changes will not retrospectively remove rights or alter obligations in a way that is prohibited by law.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia, together with applicable Commonwealth laws, including the Australian Consumer Law.

Subject to any mandatory legal rights and jurisdictional requirements, disputes relating to these terms may be dealt with by the courts of New South Wales.

Nothing in this clause prevents a consumer from exercising rights or bringing proceedings in another forum where permitted by applicable law.

20. Contact Us

If you have questions about these Terms of Service, an order, or our products, please contact:

DVK CLEANING PTY LTD
Attn: Shannon Pollock
22 West Ave, Queanbeyan NSW 2620, Australia
Email: [email protected]
Website: https://www.smartvaultco.com/

Thank you for choosing Smart Vault Co. We appreciate the opportunity to support your everyday kitchen and food-preparation needs.